Product support and billing
For account, billing, refund, generation, or general product questions email support@claudedesign.cc. Please include the email address on your account, the page or feature you have a question about, and a screenshot if something looks wrong. We aim to reply within 2 business days.
Privacy and data requests
For privacy questions, GDPR or CCPA data subject access requests (DSARs), account deletion, or any of the rights listed in our Privacy Policy email privacy@claudedesign.cc from the email address on your account.
Press, partnerships, and other business
For press, partnership, or business inquiries email
support@claudedesign.cc with
press or partnership in the subject line.
Mailing address
Hong Kong SAR
We do not staff a walk-in office. Mailed correspondence is checked weekly; for anything time-sensitive please email instead.
Response times
- Support and billing — within 2 business days.
- Privacy and data requests — acknowledged within 2 business days, completed within statutory deadlines (30 days under GDPR, 45 days under CCPA).
- Security disclosures sent to support@claudedesign.cc — acknowledged within 1 business day.